FAQ’s

How do I download and install the Backup software?

iZiBackup is a secure and easy to use, inexpensive online backup solution. With iZiBackup you get unlimited space online backup that automatically protect your photos, music, videos and documents. Works on PC and Mac, it’s 100% secure and you can access the files from anywhere. You can also stream your music and videos to your laptop, phone or tablet and easily restore your files whenever you need. It stores up to 30 versions of your files and preserves the deleted files for 30 days. iZiBackup is very easy to set up, and once it’s configured you can just forget about it. Try it!

To download the iZiBackup software simply login to your web portal and choose the appropriate client (Windows or Mac). To download the Restore client, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version of each software. It’s very easy and just requires a few minutes.

When does iZiBackup run?

iZiBackup can run at a schedule time or work in the background and constantly backup your files as you work. You can choose it in ‘Settings’ of the ‘Manage Backup’ option of the Backup software.

Where can I see the files I’ve backed up?

The files that you’ve backed up are all available from your secure web portal. Login with your iZiBackup account e-mail address and password, click on the Backup tab and you’ll be able to browse your files. You can download files from here with one click, but you can also watch your movies, view your Office documents, play your music and display your photos right from within your web browser!

How can I restore multiple files?

Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, iZiBackup Restore lets your browse your iZiBackup account, select any file or folder and then restore it straight to your PC, either in its original location or any other location you choose.

How can I get access to previous versions of files?

iZiBackup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it’s properties – you’ll see a list of historical versions here and can download whichever one you want. Alternatively, if you are using iZiBackup Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.

How can I restore deleted items?

Both the iZiBackup Web Portal and iZiBackup Restore Client let you access deleted items. Simply look for the entry in your toolbar called “Show Deleted Items”.